Responsible Gaming at cebaje
Gaming should be an entertaining pastime, never a source of financial stress or personal harm. cebaje is committed to providing every Bangladeshi player with the tools, information, and support needed to keep their play enjoyable, affordable, and firmly within their own control.
Our Commitment
Six Pillars of Player Protection at cebaje
cebaje does not treat responsible gaming as a legal footnote. These six principles guide every aspect of how we design our platform for Bangladeshi players.
Every cebaje account requires age verification using a government-issued NID or passport before the first withdrawal is processed. Players who cannot confirm they are 18 or older are refused access and have their funds returned in full.
Set a daily, weekly, or monthly deposit cap in ৳ BDT that matches your personal budget. Once set, limits take effect immediately. Requests to raise a limit are subject to a mandatory 72-hour cooling-off period before taking effect.
Take a break from your account for 24 hours, 48 hours, 7 days, or 30 days whenever you feel you need one. During a time-out your account is suspended and you will be removed from all marketing communications for the duration.
Request a permanent or long-term self-exclusion and cebaje will close your account, return any remaining balance, and ensure you cannot re-register for the chosen exclusion period. Self-exclusion records are retained for a minimum of 7 years.
cebaje's responsible gaming systems continuously monitor for behavioural indicators of problem gambling — such as rapidly escalating bet sizes, extended unbroken sessions, or repeated failed withdrawal reversals — and may prompt a welfare check with the player.
Our support team is available around the clock via email at support@cebaje.net to assist with any responsible gaming request — including activating limits, requesting time-outs, or initiating self-exclusion. All requests are treated with complete confidentiality.
Section 1
18+ Age Restriction Policy
cebaje is an adults-only platform. Under no circumstances will cebaje knowingly allow any person under the age of 18 to register an account, make a deposit, place a bet, or access real-money games. This policy is absolute and applies equally to all players accessing cebaje from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and every other location in Bangladesh.
During the registration process, all players must confirm by active declaration that they are aged 18 or above. This declaration is a binding contractual commitment. Where cebaje has reasonable grounds to suspect that a player may be under 18 — for example, based on information provided during registration, account usage patterns, or a third-party report — the account will be immediately suspended pending full identity and age verification.
How Age Verification Works
Before a player's first withdrawal is processed, cebaje requires submission of a valid government-issued identity document. Acceptable documents for Bangladeshi players include the National Identity Card (NID), a valid Bangladeshi passport, or a birth certificate accompanied by a photo ID. Documents are reviewed by cebaje's KYC team, and accounts where age cannot be satisfactorily confirmed will be permanently closed with any balance returned via the original payment method.
Protecting Minors
If you share a device with other household members, we strongly recommend using your device's parental control settings or a family-safety application to prevent underage access to gambling websites. cebaje also recommends that you keep your login credentials private and never allow another person to use your account. Sharing your cebaje account — including with a minor — is a breach of our Terms & Conditions and may result in permanent account closure.
cebaje strictly prohibits access by anyone under 18 years of age. If you believe a minor has accessed this platform, contact support@cebaje.net immediately. We will investigate and act without delay.
- Bangladesh National Identity Card (NID)
- Valid Bangladeshi passport
- Birth certificate + supplementary photo ID
- Smart NID card (digital version accepted)
If you share a smartphone or computer with younger family members, consider activating device-level parental controls or a dedicated web filtering application to block gambling category websites.
Section 2
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. It often develops gradually, which is why early recognition is so important. The following warning signs may indicate that gambling is becoming a problem rather than a leisure activity. If several of these statements apply to you, we strongly encourage you to reach out to our support team or one of the external help organisations listed in the support section below.
You find yourself spending more money on gambling than you originally planned or can comfortably afford.
You gamble to try to win back money you have previously lost, sometimes called "chasing losses".
Gambling is interfering with your work, studies, or important personal relationships in Bangladesh or abroad.
You feel restless, anxious, or irritable when you are unable to gamble or when you try to cut down.
You have borrowed money from family members, friends, or colleagues — or sold personal belongings — to fund gambling.
You conceal the extent of your gambling from people close to you, or feel ashamed or guilty after a gambling session.
You have made repeated unsuccessful attempts to cut down or stop gambling on your own.
Gambling has caused you to neglect meals, sleep, family obligations, prayers, or other daily responsibilities.
Identifying a problem early gives you the best chance of addressing it before it causes serious harm. Contact cebaje support at support@cebaje.net to activate self-exclusion or a time-out immediately — no questions asked, no waiting period. Help is also available from independent organisations listed in the support section below.
Section 3
Responsible Gaming Tools
cebaje provides a comprehensive suite of player-controlled tools designed to help you maintain healthy boundaries around your gaming activity. All of these tools are available free of charge to every registered player. To activate any tool, contact our support team at support@cebaje.net with your account details and the specific tool you wish to use. Our team will confirm activation by email within one hour during normal operating hours.
Cap the maximum amount you can deposit in a 24-hour, 7-day, or 30-day window. Limits take effect immediately upon activation. Reductions are instant; increases require a 72-hour cooling period.
Set the maximum net loss you are willing to accept over a daily, weekly, or monthly period. Once the threshold is reached, your account is automatically locked for the remainder of that period.
Specify the maximum duration of a single gaming session. When the limit is reached, you will receive a clear on-screen notification and your session will be paused until the next calendar day.
Receive periodic on-screen reminders showing how long you have been playing and your net win/loss for the session. Reality checks are configurable at 15-minute, 30-minute, or 60-minute intervals.
Request a short-term account suspension of 24 hours, 48 hours, 7 days, or 30 days. Your account becomes inaccessible for the chosen period. Funds are safe and the account reopens automatically after the period ends.
Request a longer-term or permanent exclusion from the cebaje platform. Available for periods of 6 months, 1 year, 3 years, or indefinitely. Account closure is permanent for indefinite exclusions.
Opt out of all promotional communications — including bonus offers, seasonal promotions, and BPL cricket betting notifications — at any time without affecting your ability to use the platform.
Review a complete history of your deposits, withdrawals, bets, wins, and losses at any time. Full transaction transparency helps you make informed decisions about your gaming habits.
Section 4
Deposit and Spending Limits
Deposit limits are one of the most effective tools available for maintaining control over your gambling expenditure. cebaje allows every player to set a personalised cap on how much they can deposit within a defined time window. The table below summarises how deposit limits work, the available time periods, and the rules governing changes to existing limits.
| Limit Type | Available Periods | Takes Effect | Change Rules |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately upon activation | Decrease: immediate. Increase: 72-hour cooling-off period before taking effect. |
| Loss Limit | Daily / Weekly / Monthly | Immediately upon activation | Decrease: immediate. Increase: 72-hour cooling-off period before taking effect. |
| Session Time Limit | Per session (15 min to 8 hrs) | At the start of your next session | Decrease: immediate. Increase: applies from the following day. |
| Wagering Limit | Daily / Weekly / Monthly | Immediately upon activation | Decrease: immediate. Increase: 72-hour cooling-off period before taking effect. |
There is no fee, no waiting period, and no minimum duration for reducing a limit. If you want to lower your deposit cap right now, email support@cebaje.net with your account username and desired limit. The change will be applied to your account within one hour and confirmed by return email. cebaje intentionally makes it easier to reduce limits than to raise them — this asymmetry is deliberate and is central to our responsible gaming philosophy.
Section 5
Time-Out and Cooling-Off Periods
A time-out is a short-term voluntary suspension of your cebaje account. It is designed for players who feel they need a break from gambling but do not wish to permanently close their account. During a time-out, your account is completely inaccessible — you cannot log in, place bets, make deposits, or access any games. Your existing account balance is preserved and will be available when the time-out period ends.
Time-out periods are available in the following durations: 24 hours, 48 hours, 7 days, and 30 days. You may also request a custom cooling-off period of up to 90 days by contacting our support team. During any active time-out, cebaje will remove you from all marketing communications and will not contact you with promotional offers.
How to Request a Time-Out
To activate a time-out on your cebaje account, contact our support team at support@cebaje.net. Your request will be processed within one hour and you will receive an email confirmation once your account has been suspended. You do not need to provide a reason for your time-out request — cebaje will honour all such requests without question.
After Your Time-Out Ends
When your chosen time-out period expires, your account will be automatically reactivated. You will receive an email notification informing you that your account is now accessible again. If at that point you feel you still need more time away from the platform, you can immediately request another time-out or upgrade your request to a full self-exclusion — both options are always available to you at any time.
Send an email to support@cebaje.net from the email address registered on your cebaje account. State that you wish to activate a time-out.
Specify your preferred time-out period: 24 hours, 48 hours, 7 days, 30 days, or a custom period up to 90 days. You do not need to provide a reason.
Our support team will process your request within one hour and send you an email confirmation. Your account will be immediately inaccessible upon activation.
At the end of your time-out, your account reopens automatically. You can resume play or request a longer exclusion — the choice is always yours.
Section 6
Self-Exclusion Programme
Self-exclusion is a serious and binding commitment between you and cebaje. When you request self-exclusion, you are asking cebaje to close your account for an extended period and to take all reasonable steps to prevent you from opening a new account for the same duration. cebaje treats self-exclusion requests with the highest priority — they are processed immediately, 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, public holidays, and all other days.
Available Exclusion Periods
cebaje offers the following self-exclusion periods: 6 months, 1 year, 3 years, and indefinite (permanent) exclusion. We do not offer self-exclusion periods shorter than 6 months — if you need a shorter break, please use the time-out tool described in Section 5. For indefinite exclusions, the exclusion is permanent and cannot be lifted at a later date. For time-limited exclusions (6 months, 1 year, 3 years), the exclusion period must run its full course before you can request reinstatement, and even then a mandatory 7-day reflection period applies before the account is reopened.
What Happens When You Self-Exclude
Upon activation of self-exclusion, cebaje will: immediately suspend your account access; return any remaining balance in your account to your registered bKash, Nagad, or bank account within 3–5 business days; remove you from all marketing lists; and flag your account details to prevent re-registration for the duration of the exclusion period. cebaje will also make reasonable efforts to identify and close any other accounts you may have opened using the same identity information.
Limitations of Self-Exclusion
While cebaje's self-exclusion system is robust, it is important to understand that it applies only to the cebaje platform. Self-exclusion with cebaje does not extend to other gambling operators. If you are seeking a broader exclusion from online gambling, we encourage you to contact other platforms you use and request self-exclusion with each of them individually, or to use device-level website blocking tools.
cebaje's self-exclusion records are retained for a minimum of 7 years from the date of activation, in accordance with our data retention policy. These records are used to verify the exclusion status of returning registrants and to comply with our responsible gaming obligations.
Once activated, self-exclusion cannot be reversed before its expiry date — even at your own request. This intentional rigidity is designed to protect you during a period when you have determined that you need distance from gambling.
- 6 months (minimum period)
- 1 year
- 3 years
- Indefinite / permanent
Email support@cebaje.net from your registered email address. State "Self-Exclusion Request" in the subject line and include your preferred exclusion period. We will action your request within one hour.
Section 7
Getting Help and Support
If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait until the situation worsens. Help is available right now — both from cebaje directly and from independent organisations that specialise in gambling-related harm. All support contacts listed below are confidential, and reaching out carries no consequences for your account status unless you specifically request a tool such as self-exclusion.
Our dedicated support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. Contact us for any responsible gaming request — activating limits, requesting time-outs, self-exclusion, or simply to talk through your concerns.
Email (plain text — not a link):
support@cebaje.netResponse within 1 hour for responsible gaming requests. Bangladesh Standard Time (UTC+6).
Several international organisations provide free, confidential gambling addiction support accessible from Bangladesh. We encourage players who are concerned about their gambling to reach out to these services independently of cebaje.
- Gamblers Anonymous International Worldwide peer-support network for people with gambling problems. Meetings available online.
- GamCare UK-based organisation offering a National Gambling Helpline and free online chat support accessible globally.
- BeGambleAware Free resources, self-assessment tools, and access to trained counsellors for gambling harm support.
Seeking help for a gambling problem is a courageous and positive step. cebaje will never penalise a player for reaching out about responsible gaming concerns. Your account, your balance, and your personal data remain fully protected regardless of any responsible gaming conversation you have with our team.
Section 8
Tips for Safer Play
The following practical guidelines can help you maintain a healthy relationship with gambling on cebaje. These are not rules — they are recommendations based on widely recognised safer gambling principles, adapted for Bangladeshi players who enjoy cricket betting, slots, live casino games, and crash games.
Never use money earmarked for rent, utility bills, groceries, family expenses, or bKash savings to fund gambling. Set aside a fixed "entertainment budget" in ৳ BDT each month — only gamble with that amount, and stop when it is gone.
The house edge means that over time, the vast majority of players will lose more than they win. Approach cebaje games — including BPL cricket betting, slots, and live casino — as a form of paid entertainment, not as a reliable income source or investment strategy.
Decide how long you will play before you open cebaje, and stick to that limit. Use the session time limit tool to enforce your decision automatically. Take regular breaks — step away from your screen, have a meal, or pray — before returning to any gaming session.
Chasing losses — increasing your bets or continuing to play in an attempt to recover money you have already lost — is one of the most common and harmful patterns in problem gambling. Accept losses as the cost of entertainment and walk away when your budget is reached.
Avoid gambling when you are feeling stressed, sad, anxious, angry, or under the influence of alcohol. Emotional states impair judgement and can lead to impulsive, unplanned spending. If you are going through a difficult period, this may be a good time to use a cool-off period.
If you are concerned about your gambling, share your feelings with a trusted family member, friend, or colleague. Speaking openly about gambling habits reduces the stigma and isolation that can make problem gambling worse. Our support team is also always available to listen.
- Gamble only with money you can afford to lose
- Set time and deposit limits before every session
- Take regular breaks and maintain a balanced lifestyle
- Never chase losses or gamble under emotional distress
- Keep your login credentials private — especially from minors
- Seek help immediately if gambling stops feeling fun
Explore cebaje Responsibly
Ready to Play? Start With a Budget and a Plan
Now that you are familiar with cebaje's responsible gaming tools, explore our full range of games — from live BPL cricket betting to slots, Megaways, crash games, and live casino tables. Play smart, stay in control, and enjoy the experience.